Where is my voucher?
If you are awaiting a voucher, please ensure that you have waited the full120 days since your purchase date and that your Sky service has been installed and activated. If so, please use the Contact Us form and provide your Order and Account number as well as the email used to sign up to the offer so we can investigate this for you.
For any questions regarding your Sky service or activation date please contact Sky directly as we are unable to assist you with queries of this nature.
Can I check if I am eligible for a voucher?
Yes of course, please use the Contact Us form and provide your Order and Account number.
Once we have this information we will contact Sky on your behalf to check your eligibility. Please bear with us for a resolution as this is a manual process for both Giftcloud and Sky.
When will I get my voucher?
Vouchers are sent within 120 days from your original purchase date and after your Sky service has been activated, to the email address provided. Sky inform us of any eligible customers on a monthly basis. We can only send Rewards out to customers who Sky have confirmed to us are eligible to receive them.
Will the voucher be sent by post or email?
The voucher will be sent to the email address you have provided.
What if I had difficulties ordering my broadband through the site?
Please use the Contact Us form and provide your Order and Account number and we will confirm with Sky if they are happy to honor your voucher. This will be assessed on a case by case basis.
Can I change the email address to which my voucher will be sent to?
Unfortunately, no due to security and fraud risks.
Can I exchange my voucher?
Unfortunately, once a voucher has been selected, we are unable to exchange this for a different brand.
When does my voucher expire and/or can I use this in-store and online?
To find out more about the gift cards available to you click on your voucher and then read either the terms, description or redemption instructions.