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Due to current high volumes, it is taking longer than usual for us to respond. We understand this is not an ideal situation, however, rest assured that we are doing our best to ensure you will receive a reply to your request. Please do not submit another request as this will stretch our answering times.
  1. Giftcloud
  2. Giftcloud
  3. How do I use my Gift Card?

How do I use my Gift Card?

  • My Gift is lost or stolen
  • When does my Gift Card expire?
  • Can I be sent a physical gift card instead of a digital one?
  • Can I exchange my Gift Card?
  • Can someone else use my gift?
  • Can I use this in-store and online? / How to use your gift
  • Do I have to spend the whole value of the gift in one transaction?
  • I selected a Gift and it now says 'Your gift is processing'
  • Pre-paid Mastercard (Your Reward Pass) journey and redemption exceptions
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