Please inform and check with the customer the following: - Amazon, John Lewis, M&S, Currys and a Pre-paid MasterCard are available. - Re-confirm their email address as this is where their rewards will be sent. - Allow up to 2 months for your reward to be sent via email as this allows enough time for connection and bills to be generated. If you do have any additional questions please do email rewards@giftcloud.com - this email is also customer facing.