Instructions on how to redeem your gift can be found on the Gift Page. Further details are listed on the method with which you are sent the Gift Card (PDF, webpage).
If you are struggling to redeem your Gift please try the following:
- Check the Gift Card Terms and Conditions to see if it can only be used online / in-store
- Type out the code rather than copying and pasting it into the website
- Try the Gift Card without spaces in between the numbers
- Check that the Gift Card number is correct / not one you have used before
- Check that the GIft Card is valid (most Gift Cards expire after 24 Months, but this varies for each Gift Card, we advise you check the Terms and Conditions listed)
- Clear your cache
- Try an alternative method (Mobile Device, Tablet, an alternative browser)
If you have had no luck, please contact us on firstname.lastname@example.org and we will look into this for you.